Req ID 258931BR
Industry Job Title Human Resource Payroll specialist federal tier 2 Albuquerque NM
Job Code/Title W01261:Personnel Assistant (Emp) I
Job Description Applies federal benefits regulations, policies, procedures and terminology in the processing of benefits transactions such as beneficiary forms, health benefits (FEHB), life insurance (FEGLI), thrift savings plan (TSP), health benefit court orders, leave without pay (personal, worker compensation, military), civilian service deposits, service computation dates (SCD), retirement estimates, military service deposits, FERS and CSRS retirement applications (Optional, Disability, VERA, LEO) and death processing.

Research and interpret policy to resolve complex problems regarding employee transactions. Conducts analysis of the employee’s record, and reviews record for accuracy.

Initiates and maintains communications with HR Office staff, client organizations, managers, and executives.

Analyze data to suggest process improvements. Identify processing trends and issues and recommend solutions.

Responsible for ensuring metrics are met within established timeframe.
Technical Competency – Knowledge of automated systems commonly used in Human Resources processing and tracking to accomplish daily work including troubleshooting data inconsistencies, processing routine and unusual assignments, retrieving data for reports and generating work products (Ex. IRIS, Empower, NFC Reporting System, Siebel).
Relocation funding is not available for this position.
Basic Qualifications Familiarity with Federal Benefits regulations, policies, procedures and terminology for the Senior Executive Service, the Transportation Security Executive Services, and the similarities and differences between the two programs.
Desired skills Willing to be on the phone, helping customer in solving their problems and have excellent Customer Service skills
Ability to communicate verbally and written
Ability to meet metrics deadlines under pressure and within established timeframe
Ability to work well independently or in a team environment
Ability to understand impacts on operations and management and be willing to take on additional responsibilities (may be called upon to rotate within different areas on the Personnel, Payroll, & Benefits teams) when needed
Ability to use Microsoft applications such as Excel, Word, and Outlook
Ability to communicate effectively orally and in writing with all level of management (writes in a clear, concise, organized manner and clarifies information when needed).
Interpersonal skills – treats others with courtesy, sensitivity, and respect, considers and responds appropriately to the needs and feelings of different people in different situations
Technical Competency and ability to use Microsoft application such as: Excel, word, outlook.

A related undergraduate college degree with one years of experience and/or minimum of three full years of progressively responsible experience in Human Resources program.
Security Clearance Public Trust
LMCareers Business Unit ESS0997 IS&GS-CIVIL (S8200)
Business Area Info Systems & Global Sol
Program HRAccess
Department 8328024:BPS/CRM-USCIS (SCA) _OS
Job Class Human Resources
Job Category Hourly/Non-Exempt
City Albuquerque
State New Mexico
City/Building Location Albuquerque
Virtual No
Relocation Available No
Work Schedule STANDARD-Mon-Fri/8 hours a day
Req Type Blue Sky
Direct/Indirect Direct
Shift First